Privacy Policy

At Goldbees Global Exports, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services.

1. Information We Collect

We collect the following types of information when you interact with our website:

A. Personal Information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Date of birth (if provided)
• Company name and GST number (for business customers)

B. Payment Information:

• Credit/debit card details (processed securely through payment gateways)
• UPI information
• Net banking details
• Digital wallet information
• Note: We do not store complete card details on our servers

C. Order and Transaction Information:

• Products purchased
• Order history and preferences
• Purchase dates and amounts
• Shipping and delivery details
• Return and refund information

D. Technical and Usage Information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring URLs and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders
• Communication: To send order confirmations, shipping updates, and customer support
• Marketing: To send promotional emails, newsletters, and special offers (with your consent)
• Personalization: To personalize your shopping experience and recommend products
• Improvement: To analyze usage patterns and improve our products and services
• Security: To prevent fraud, unauthorized access, and security threats
• Compliance: To comply with legal obligations and enforce our terms
• Customer Service: To respond to your inquiries and provide support

3. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information with:

A. Service Providers:

• Payment processors (Razorpay, PayU, etc.) to complete transactions
• Shipping partners (Blue Dart, DTDC, FedEx, etc.) to deliver your orders
• Cloud hosting providers for data storage
• Email service providers for communication
• Analytics providers to understand user behavior

B. Legal Requirements:

• When required by law, court order, or government authority
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• To enforce our terms and conditions

C. Business Transfers:

• In case of merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Servers: Data stored on secure, access-controlled servers
• Access Controls: Limited employee access to personal data
• Regular Audits: Periodic security assessments and updates
• PCI Compliance: Payment processing meets PCI DSS standards

Note: While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality (login, cart, checkout)
• Performance Cookies: Help us analyze site traffic and usage patterns
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver personalized ads based on your interests

You can disable cookies in your browser settings, but this may affect website functionality and your user experience.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where applicable
• Data Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of data processing

To exercise any of these rights, please contact us at ayushdas@goldbees.co.in

7. Marketing Communications

We may send you marketing emails about new products, special offers, and promotions:

• You can opt-out at any time by clicking "Unsubscribe" in our emails
• You can also manage your preferences in your account settings
• Even if you opt-out, we may still send transactional emails (order confirmations, shipping updates, etc.)

8. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services:

• We are not responsible for the privacy practices of these external sites
• We encourage you to review their privacy policies before sharing information
• Use of third-party services is at your own risk

9. Children's Privacy

Our website and services are not intended for children under the age of 18:

• We do not knowingly collect personal information from minors
• If we discover we have collected data from a minor, we will delete it immediately
• Parents or guardians who believe their child has provided information should contact us

10. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records for tax and audit purposes

Once no longer needed, we will securely delete or anonymize your data.

11. International Data Transfers

Your information may be transferred to and processed in countries outside India:

• We ensure adequate safeguards are in place for such transfers
• Data protection standards may vary by country
• By using our services, you consent to such transfers

12. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements:

• Changes will be posted on this page with an updated effective date
• Significant changes will be communicated via email or website notice
• Your continued use of our services after changes constitutes acceptance
• We recommend reviewing this policy periodically to stay informed

13. Your Consent

By using our website and services, you consent to:

• The collection and use of your information as described in this policy
• The use of cookies and tracking technologies
• The transfer of your data as outlined above